01TMS / telematics
Detect the exception
Watch milestones, messages, ETAs, and missing documents across every active shipment.
Logistics operations
Run logistics exceptions with the judgment your operators already use.
Verti captures how experienced operators recover delays and missed handoffs. Agents use that judgment across carriers, customers, documents, and system updates.
Tender → PODlive context across every handoff
The exception economy
Logistics does not break on the happy path.
A missed check-in can create a dock conflict. It can also delay the customer update and billing file. Experienced operators see that chain early. Verti records how they decide what to do next.
The agent contacts the right party, updates the plan, and routes the decision when a person must approve it.
One connected operating story
From a missed milestone to a recovered delivery.
Verti connects communication, system records, and operator playbooks so exceptions move toward resolution instead of a queue.
02Voice / email / SMS
Recover live context
Contact the carrier or driver, capture the new reality, and reconcile it with the operating plan.
03Expertise engine
Replan the chain
Apply operator judgment to appointments, customer commitments, capacity, and downstream risks.
04TMS / CRM / ERP
Close every loop
Notify stakeholders, update systems, collect PODs, and route unresolved exceptions with context.
Operator outcomes
What changes for the logistics operator.
01Capacity
More time for exceptions that need judgment
Agents handle milestone checks and routine follow-up. Operators focus on disrupted loads and commercial decisions.
02Operating cost
Less chasing across every handoff
Contact carriers, confirm appointments, update customers, and keep the operating record current from one workflow.
03Demand
Handle more loads without adding coordination layers
Use the same approved recovery process when volume rises or the network changes.
04Decision quality
Apply the same recovery judgment to every load
Keep the event, context, action, approval, and result on the same shipment record.
05Documentation
Keep a written record of how exceptions are resolved
Give operations teams a review trail for training, customer disputes, and process improvement.
Milestone missedETA risk and dock conflict detected
Load context linkedRoute, carrier and customer record assembled
Exception openedRecovery workflow started with an owner
The network stays in motion
See the exception and the recovery at once.
Live shipment signals sit beside the operator playbook, stakeholder communication, and the next approved action.
Product
Use the same operating context across every shipment.
Start with one exception workflow. Add the next capability without creating another permission model or review trail.
Explore all platform modules01↗02↗03↗04↗05↗06↗07↗
Platform overview
See how company context, agent work, and human review connect.
Expertise Mining
Capture decision patterns from experts and cases they already handled.
Company Expertise
Create a record people can review and agents can use.
Governed Agent Operations
Run work across systems with roles, permissions, and approvals.
Continuous Learning System
Improve behavior from reviewed outcomes after approval.
Company GPT
Answer teams with company context and access rules applied.
Integrations
Connect the systems, communication channels, and records the operation already uses.
One exception first
Start with the logistics exception your best operators solve all day.
Bring real loads and the operators who recover them. We document the decision, run it in one bounded workflow, and show the review trail.
Show us the process